Enterprise-ready AI Solutions: Artificial Intelligence that becomes part of your processes and delivers measurable value
The adoption of Artificial Intelligence isn’t measured in experiments, but in the results it delivers every day across business processes. That’s why we developed Bitrock Solutions: vertical solutions that bring generative AI into concrete activities, from healthcare to application maintenance, from knowledge management to IT support.
They are built on years of experience in enterprise projects and on the proprietary technologies of Fortitude Group. They integrate with existing systems, work alongside people and always remain governed.
Four vertical solutions, built on the same technology components and designed for different domains. Each one can be adopted on its own and tailored to every client’s context.
Simplifies the most complex healthcare bookings through natural language, supporting front-office staff and improving patients’ access to services.
Smart ticket triage, assignment and dispatch, with solution proposals for developers: Application Maintenance becomes a driver of value.
The LLM-powered wiki that connects documentation, code, tickets and operational evidence in a single knowledge base, always up to date and verifiable.
The real-time co-pilot for the service desk, from ticket creation to resolution, with high-quality data and shared knowledge.
TRI.A.D., Knowledge Platform and AI Co-Pilot are at their best when they work together. In the Augmented AMS model, artificial intelligence supports the entire Application Management cycle: from the first contact with the service desk to technical resolution, all the way to the knowledge it generates.
Every resolved ticket enriches the knowledge base, and every new request builds on what the organization has already learned. A virtuous circle that improves service quality, response times and cost control.
All Bitrock Solutions share the same governance principles, ensured by Fortitude Group’s Radicalbit AI Gateway: a single access point for all AI traffic, orchestrating models, routing, security and IT budget at a granular level. AI thus becomes measurable, predictable and under control.
Centralized policies, with every action tracked and verifiable.
On-premise or local cloud deployment, with an architecture that is agnostic to models and providers.
Lightweight models for repetitive tasks, more powerful models only where they are truly needed.
